We want you to love your Ozaura ritual. Because our products are cosmetics and personal-care items that come into direct contact with skin and hair, our refund policy follows standard hygiene and safety practice for the category — please read below before placing an order.
You may cancel an order free of charge any time before it has been shipped. Once an order has been dispatched, it can no longer be cancelled — you're welcome to refuse the parcel at delivery, and it will be treated as a return subject to the conditions below.
To cancel, email hello@ozaura.in or WhatsApp us at +91 98200 00000 with your order number as soon as possible.
For health and safety reasons, opened or used skincare and haircare products (cleansers, scrubs, shampoos) cannot be returned or exchanged once the seal is broken, except where the product itself is defective. This is standard practice across the cosmetics industry and helps us guarantee every customer receives an untampered, hygienic product.
If your order arrives damaged, leaking, incorrect, or you believe a product is defective, we will happily replace it or issue a refund, subject to the following:
Once a return is received and inspected — or a refund is approved without a return (e.g. for a cancelled unshipped order) — refunds are processed to your original payment method via Razorpay within 7–10 business days. For Cash on Delivery orders, refunds are issued via bank transfer or UPI; we'll ask for your preferred details.
We're always happy to sort things out — reach us at hello@ozaura.in or +91 98200 00000, Monday–Saturday, 10am–7pm.