At Ozaura, protecting your personal information is something we take seriously. This Privacy Policy explains what information we collect, why we collect it, and how it is used and protected when you visit ozaura.in or place an order with us.
We collect information you provide directly to us, such as:
We also automatically collect limited technical information (such as browser type and pages visited) to help us keep the Site secure and working correctly.
All payments on the Site are processed by Razorpay, a licensed and PCI-DSS compliant payment gateway. Your card, UPI and net-banking details are entered directly on Razorpay's secure servers — Ozaura does not receive, see or store your full payment credentials at any point.
Account passwords are stored using industry-standard one-way hashing (bcrypt) — we cannot see or recover your actual password. We use session-based authentication, CSRF protection on forms, and restrict access to customer data to authorised personnel only.
You may request to access, correct, or delete the personal information we hold about you at any time by writing to hello@ozaura.in. We will respond within a reasonable timeframe.
We retain account and order information for as long as your account is active, or as needed to comply with our legal and accounting obligations, resolve disputes, and enforce our agreements.
The Site is not directed at children under 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can remove it.
In accordance with the Information Technology Act, 2000 and rules made thereunder, any complaints or concerns regarding this Privacy Policy or the processing of your personal information may be addressed to our Grievance Officer:
We may update this Privacy Policy periodically. Material changes will be reflected by updating the "Last updated" date above. We encourage you to review this page occasionally.